Get your popcorn ready! We have a position for YOU!

Position: Guest Service Agent I

Availability Update: Hours for this role will fall between 2pm-2am. Must have open availability within those hours all days of the week.

Job Description:  Provide amazing customer service to guests by handling inbound concerns and inquiries via phone, chat or email in a friendly and professional manner. You will be assisting guests with their movie rewards program, theater tickets and addressing any concerns about their theater experience. Ultimately, you will be the one stop shop to guest satisfaction and resolution turning moviegoer woes into exceptional experiences!

Here are some benefits of talking about movies:

• Base pay of $11, plus $1 shift differential after 7:00pm and on weekends!
• Business casual dress attire
• Paid Training – you’ll learn all you need to know!
• Medical, Dental & Vision Plans available
• Paid Time Off (PTO)
• 401(k) Savings Plans
• Bonus incentives based on performance and attendance, plus opportunities for FREE movie tickets!

Skills and Abilities:

• At least one year of continuous work experience at one employer in customer service or related field is required (ie. call center, restaurant, retail, hospitality, healthcare)
• Availability to work anytime between the hours of 2pm-2am all days of the week is required. You will be scheduled to work five 8.5hr shifts with two days off which may rotate
• Excellent guest service skills
• Excellent verbal and written communication skills
• Ability to remain calm and professional in confrontational situations
• Ability to communicate effectively and adapt style when conversing across multiple channels (i.e phone, chat, email)
• Ability to handle confidential and sensitive information in a professional manner
• Ability to quickly retain knowledge regarding new programs, policies and promotions
• Attention to detail when recording and categorizing guest concerns

Have what it takes? Apply and read more about our company!

You might be asking yourself: Who is Concentrix?

Concentrix, is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people.  Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public sector. We are Different by Design.

Did you go see the newest summer blockbuster? What about the latest comedy? You interacted with our brand and didn’t even know it!

In order to provide that customer support and services to our brands, we need YOU! You are what makes Concentrix flourish!  Concentrix believes in your success, because your success is our success. We follow our Concentrix Culture and invest in our staff through personal and career growth.

Concentrix Culture

Our culture is made of nine statements that we use as a guiding principle for our everyday business!

• We are FANATICAL about our clients & staff
• We have HIGH INTEGRITY with exemplary character
• We are TENACIOUS in our pursuit of excellence
• We value KNOWLEDGE, OPENNESS and TRANSPARENCY
• We have CONTRARIAN views on how to run a business
• We are BOLD in our decisions
• We are DISRUPTIVE in the marketplace
• We INVEST in the future
• We all CONTRIBUTE and are one Concentrix

Check us out on Facebook (@ConcentrixHazelwood) and Instagram (@hazelwoodcnx) to get to know us better!

Disclaimer   

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. 

Concentrix is an Equal Opportunity Employer.

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