Ready to work for a FUN company????

If you are are looking for a fun, growing, and team focused environment - WE WANT TO HEAR FROM YOU! We have opportunities for everyone!

The Perks include:

• FREE satellite TV services after 30 days employment (as long as employed by Concentrix)
• Paid Product Training Program
• Professional Development, Career Opportunity (Lateral & Horizontal!)
• Casual dress attire – no suit, no tie, no worries!
• Medical, Dental, Vision Plans available
• 401 (k) Savings Plan
• Tuition Reimbursement
• Monthly Bonuses

Core Responsibilities of a Sales Associate:

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
• Maintain basic knowledge of client products and/or services
• Prepare complete and accurate work including appropriately notating accounts as required
• Participate in activities designed to improve customer satisfaction and business performance
• Offer additional products and/or services
• Track, document and retrieve information in call tracking database
• May respond to customer inquiries by referring them to published materials, secondary sources or more senior staff

Candidate Profile:

• High school diploma or GED
• 6 months of customer service or sales experience preferred
• Demonstrated sales technique and product knowledge preferred
• Courteous with strong customer service orientation
• Strong communication and negotiation skills required
• Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
• Strong computer navigation skills and PC Knowledge
• Ability to learn and think conceptually
• Dependable with proficient attention to detail
• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
• Able to rotate shifts, as needed
• Based on location and/or program, additional experience/skills may be required

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