What we are looking for:

We want candidates that can:

• Answer inbound information questions
• Provide resolution on dealer/consumer issues
• Cost control through pre-authorization activities for repairs
• Review and determine component/repair coverage under contract
• Analyze customer concerns, cause of failure and dealer recommended correction/diagnosis to ensure proper repairs and related costs
• Analyze repair costs including parts and labor cost using industry standard repair pricing guides and automotive knowledge
• Provide authorization of failed covered components only
• Make outbound calls as necessary to provide solution to inbound transactions
• Create case records to document initial contact and all pertinent information
• Utilize claim entry and case management systems

Education / Knowledge: 

• Minimum High School diploma or equivalent; college experience or college degree preferred
• Automotive knowledge or experience
• Good stress management skills
• Organizational skills
• Good communications skills
• Good writing skills

Experience / Skill: 

• Dealership or Repair Facility Experience in Service Operations (minimum two years)
• Automotive Mechanical Background (minimum two years)
• Warranty Experience Preferred

Please send resumes to: Arika.Aerts@Concentrix.com

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*msja

Disclaimer  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.